Your safety is our business. For your security and convenience, we have a safe deposit box at the reception where you can keep all your valuables without charge.

Check-in time is at 1500Hrs.
Check-out time is at 1000Hrs.
Early check in and late check out can be arranged depending on availability.

Yes, we do have breakfast included in our online booking. With our best rate guarantee, our direct online rate is definitely more favourable than online travel agencies such as booking.com, Agoda, and Expedia. 

We would like to reassure you that we maintain strict security at the hotel on a 24-hour basis. For any specific assistance, please dial customer care number (+254705758223) for assistance. 

Iron and Ironing board are available at the front desk should you require any assistance kindly dial the customer care number (+254705758223) written in the hotel receipt or the key holder of your room.

Your rooms are provided with towels and toiletries based on the number of registered occupants. Some personal care products are also available in the gift shop. The concierge can also obtain items from the town if needed.

You may request the front desk to uphold your privacy by avoiding any disturbance that may affect your privacy for a specific period of time.

Guests are allowed to visit the room. However, for overnight stays beyond the capacity of each room, there will be an extra person surcharge. All guests staying overnight will be required to provide government issued identification.

Yes, we offer extra beds should you require one. An extra charge for breakfast will be charged.

Yes, but such requests are subject to room availability, applicable charges, and rate difference at the time of check-in.

Yes, kids 5 years old and below are allowed to stay free-of-charge. The number of kids may vary depending on the room type.

Yes, you can book on behalf of someone else. For guests using another person’s credit card, a credit card authorization (CCA) form will be required.

We honor all major credit cards. Please present your credit card upon check-in.

We accept cash and all major credit cards, MPesa, cheques and bank transfer as payment.

Yes, but keep in mind that cancellations made less than three (3) days prior to arrival are subject to 100% charge.

Yes. Please notify the receptionist of desired wake up time.

All housekeeping services are available upon request by dialing the customer care number (+254705758223).

Please dial the customer care number(+254705758223)

Yes. Passwords will be provided to you during the Check-In process. The username and password will also be availble within the room at the work station area.

As much as we love pets, unfortunately, we are unable to accommodate them in our rooms or any of our common areas.

On site secured parking is available for our guests. The hotel bears no responsibility to parked vehicles or items left in vehicles

Please note that additional charges are applicable for damages caused intentionally or unintentionally. Penalties vary depending on the extent and severity of the damage. These include, but are not limited to, cleaning, repair, or replacement charges for stained walls, broken furniture and fittings. The exact cost will be determined on a case-by-case basis by the Manager in charge. 

Roswam Hotel is committed to catering to the needs of all guests. We have a designated smoking area within multiple  outdoor spaces at the hotel. Usage of shisha, cigarettes, vape pens, and e-cigarettes is prohibited in all guest rooms. A fee per incident will be charged to your account if a smoking incident occurs in your room during your stay. Please dial customer care number(+254705758223) for any assistance.
 

Roswam hotel is located along Kerugoya -Karatina Highway, 5 minutes drive from Kerugoya town.

The hotel is conveniently located within 5 minutes’ drive to Kerugoya town where you’ll get access to most major Banks and ATMS.